Refund Policy & 14-Day Money-Back Guarantee

What counts as "not started"

A course is considered not started when your account shows:

• No lesson has been opened or played (0% progress recorded).
• No quiz or assessment attempt has been submitted.
• No certificate has been issued for the course.
• No downloadable resources (PDFs, workbooks, datasets) have been downloaded.

If any of the above has occurred, the course is treated as started and the purchase becomes non-refundable.

Eligibility at a glance

• Request received within 14 calendar days of purchase.
• Course activity shows the course has not been started.
• Purchase was made directly on Phoenix Learning Cloud.
• Payment is not flagged for fraud or chargeback abuse.

What is not refundable

• Requests made after the 14-day window.
• Courses where any lesson, quiz, or resource has been accessed.
• Certificates that have already been issued or verified.
• Corporate, Enterprise, and Training Provider subscriptions — these are governed by the terms of your signed order form.
• Bundles and Learning Paths once any included course has been started.

How to request a refund

1. Visit the Contact page and select "Refund request".
2. Include the email address on your account, the course title, and the order or payment reference.
3. Our team confirms eligibility within 2 business days and processes approved refunds within 5–10 business days back to your original payment method (Stripe or Paystack).

Questions

Not sure whether your purchase qualifies? Contact us before starting any lesson and we'll confirm your eligibility in writing.